General Summary:

Assists in the management of daily store operations to meet established revenue and margin objectives. Contributing to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services. 

Supervisory responsibilities:

• Recruits, interviews, hires, and trains direct reports. 
• Oversees the daily workflow of their department. 
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy.

Principal Duties & Responsibilities:

• Monitors the service, product levels and safety of the operation within budgeted expense to advance the Goodwill mission and brand.  
• Supervise proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedure. 
• Provides best in class customer service for internal and external customer coaching others to do the same. 
• Manages the production flow and staff productivity, working the process as needed, to maximize product output and the value of our donations. 
• Plans and organizes employee work schedules to meet business demands.   
• Ensures a continuous flow of new merchandise to the sales floor looks fresh and full, comparing the production output balance with necessary merchandise rotation.   
• Assists with production set up and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.   
• Partners with Talent Acquisition and Store Manager to proactively build their team. 
• Works with management staff to cultivate a collaborative team environment through motivation, training and coaching.  
• Utilizes coaching and documentation to strengthen positive performance or address performance issues, partnering with Store Manager. 
• Communicates effectively and professionally in written and verbal form with internal and external audiences.  
• Audits and trains employees on workplace safety and loss prevention policies and procedures. 
• Analyzes report data and other documentation proposing tactical plans to Store Manager as a concerted effort in process improvement.  
• Performs duties of Store Manager in their absence. 
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:

• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public. 
• Strong leadership and people management skills 
• Independently makes decisions that positively impact store goals. 
• Proficient with Microsoft Office and ability to learn other software.  

Travel Required: Occasional travel up to 10 %. 

Required education and/or work experience:

• 3+ years of progressively responsible retail supervisory experience. 
• High school diploma, post-secondary courses or degree preferred.     

Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment. 
• Ability to stand and walk, lift, push or pull up to 20 lbs.  
• Must be able to clearly communicate, identify, analyze and assess details. 

Equal Employment Opportunity Employer: 

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting customers, answering questions and inviting them to return  
• Process transactions accurately, professionally, and efficiently  
• Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community 
• Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items   
• Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area 
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Monitors the fitting rooms, returning items to floor, reporting known theft to Manager or AP Agent 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Assist Asset Protection Agents, if 18 or older, may be asked to act as witness for shoplifting detentions  
• Works the process by supporting production, rotation and 1 touch optimization  
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to ring sales on a cash register and use basic math to count money.  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary

Description of physical working environment:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting customers, answering questions and inviting them to return  
• Process transactions accurately, professionally, and efficiently  
• Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community 
• Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items   
• Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area 
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Monitors the fitting rooms, returning items to floor, reporting known theft to Manager or AP Agent 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Assist Asset Protection Agents, if 18 or older, may be asked to act as witness for shoplifting detentions  
• Works the process by supporting production, rotation and 1 touch optimization  
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to ring sales on a cash register and use basic math to count money.  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary

Description of physical working environment:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.   

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting customers, answering questions and inviting them to return  
• Process transactions accurately, professionally, and efficiently  
• Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community 
• Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items   
• Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area 
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Monitors the fitting rooms, returning items to floor, reporting known theft to Manager or AP Agent 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Assist Asset Protection Agents, if 18 or older, may be asked to act as witness for shoplifting detentions  
• Works the process by supporting production, rotation and 1 touch optimization  
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to ring sales on a cash register and use basic math to count money.  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary

Description of physical working environment:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.   

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting customers, answering questions and inviting them to return  
• Process transactions accurately, professionally, and efficiently  
• Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community 
• Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items   
• Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area 
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Monitors the fitting rooms, returning items to floor, reporting known theft to Manager or AP Agent 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Assist Asset Protection Agents, if 18 or older, may be asked to act as witness for shoplifting detentions  
• Works the process by supporting production, rotation and 1 touch optimization  
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to ring sales on a cash register and use basic math to count money.  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

 The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station 
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor 
• Anticipates problems, providing necessary assistance and supplies to all members of production team   
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization   
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last 
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers 
• Assist with loading/unloading trailers safely and effectively 
• Maintain safe & clean work environment by following established 5S principles and safety guidelines 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills 
• Ability to learn safe operation of power equipment, if over 18 

Travel Required: No

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.  
• Ability to operate material handling equipment, including forklift and baler.  
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather. 
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

 The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station 
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor 
• Anticipates problems, providing necessary assistance and supplies to all members of production team   
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization   
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last 
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers 
• Assist with loading/unloading trailers safely and effectively 
• Maintain safe & clean work environment by following established 5S principles and safety guidelines 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills 
• Ability to learn safe operation of power equipment, if over 18 

Travel Required: No

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.  
• Ability to operate material handling equipment, including forklift and baler.  
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather. 
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

 The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station 
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor 
• Anticipates problems, providing necessary assistance and supplies to all members of production team   
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization   
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last 
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers 
• Assist with loading/unloading trailers safely and effectively 
• Maintain safe & clean work environment by following established 5S principles and safety guidelines 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills 
• Ability to learn safe operation of power equipment, if over 18 

Travel Required: No

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.  
• Ability to operate material handling equipment, including forklift and baler.  
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather. 
• Must be able to clearly communicate.  

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Jaellah Jones, at jjones@goodwillscwi.org or (608) 246-3140. 

General Summary:

 The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station 
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor 
• Anticipates problems, providing necessary assistance and supplies to all members of production team   
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization   
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last 
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers 
• Assist with loading/unloading trailers safely and effectively 
• Maintain safe & clean work environment by following established 5S principles and safety guidelines 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills 
• Ability to learn safe operation of power equipment, if over 18 

Travel Required: No

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.  
• Ability to operate material handling equipment, including forklift and baler.  
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather. 
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

 For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425.  

General Summary:

 The Donation Attendant maximizes store profitability providing best in class donor service, accurate donation records, and effective material handling. Your role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Use GRATIS in donations; quickly and professionally Greet, hand out a pre-signed and dated Receipt, Assist by involving the donor and safely handling their donation, Thank and Invite donor to donate again, then Sort out SLs and leave HL in container to give to a HL station 
• Support efficient product flow as a material handler moving donations, trash and salvage to keep merchandise flowing to the sales floor 
• Anticipates problems, providing necessary assistance and supplies to all members of production team   
• Works the process, using unit pricing, or good/better/best to price product through 1 touch optimization   
• Safely unload furniture from donor vehicles (2 man lift over 40lbs) price and place directly into store 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Maintain accurate donation counts by handing receipt to every donor, recording first receipt and last 
• Use non-powered (and powered for 18+) equipment to safely and effectively moves containers 
• Assist with loading/unloading trailers safely and effectively 
• Maintain safe & clean work environment by following established 5S principles and safety guidelines 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Good interpersonal and customer service skills 
• Ability to learn safe operation of power equipment, if over 18 

Travel Required: No

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs.  
• Ability to operate material handling equipment, including forklift and baler.  
• Work outside in all weather conditions, including hot or cold temperatures & inclement weather. 
• Must be able to clearly communicate.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: Performs a variety of duties to help achieve Goodwill E-Commerce revenue goals in accordance with all Goodwill policies and procedures.

Principal Duties & Responsibilities:

• Assists in problem solving, continuous improvement and developing strategies to achieve the goals for revenue, sell-through percentage and average sale amount targets.
• Researches relevant data on the internet. Incorporates appropriate information into product item descriptions.
• Composes accurate listings with precise item titles, measurements, sizes, pictures and descriptions for all merchandise. Includes any defects, relevant details or additional expenses customers will incur to avoid returns or customer dissatisfaction.
• Completes accurate inventory tickets and attaches to items. Promptly transfers items to appropriate area to ensure items are in safekeeping until sold.
• Completes testing on electrical items and musical instruments, when assigned. Removes personal data from technology. Uses various equipment as needed to help authenticate or determine value.
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

• Excellent written communication skills a must.
• Ability to process images on mobile devices, and familiarity with graphics editing software.
• Proficient in Microsoft Office.
• Ability to work independently as needed and thrive in a fast-paced environment.
• Knowledge of ability to perform computer diagnostics, hardware repairs, software installations, and maintenance.
• Familiarity with major operating systems including Windows, Linux, Mac OS, and resetting protocols for mobile devices.
• An understanding of contemporary computer hardware, both internal and external.
• Familiarity with a broad range of musical instruments (both acoustic and electric guitars).
• Knowledge of vintage stereo components and typewriters a plus

Travel Required: None

Required education and/or work experience: 

• High School diploma or equivalent 
• Two years’ experience working in an electronics service or performance field.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

Performs a variety of duties to help achieve Goodwill E-Commerce revenue goals in accordance with all Goodwill policies and procedures.

• Starting Pay $15.50/hr
• Paid time off for all employees

Principal Duties & Responsibilities:

• Assists in problem solving, continuous improvement and developing strategies to achieve the goals for revenue, sell-through percentage and average sale amount targets.   
• Photographs merchandise to capture necessary details of each item, with an average of 5 quality photographs per item. 
• Researches relevant data on the internet. Incorporates appropriate information into product item descriptions. 
• Composes accurate listings with precise item titles, measurements, sizes, pictures and descriptions for all merchandise. Includes any defects, relevant details or additional expenses customers will incur to avoid returns or customer dissatisfaction.   
• Completes accurate inventory tickets and attaches to posted items. Promptly transfers items to appropriate area to ensure items are in safekeeping until sold.   
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:

• Excellent written communication skills a must. 
• Ability to process images on mobile devices, and familiarity with graphics editing software. 
• Proficient in Microsoft Office software.    
• Ability to work independently as needed and thrive in a fast-paced environment 

Required education and/or work experience:

• High school diploma or equivalent. 
• Two years’ experience selling online personally, or for a commercial enterprise is preferred.   

 Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 40 lbs.   
• Must be able to clearly communicate, identify, analyze and assess details.  
• Ability to maintain a stationary position to be able to operate a computer. 

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

Provides best in class service to our diverse range of residents with the completion of maintenance 

needs for Goodwill’s ten residential properties in Dane and Jefferson County. Empowered to use 

their judgement when professionally addressing residents on facility challenges. Provides 

equipment inspection, painting, light custodial work, maintenance, and repairs to ensure property 

meets standards, and insight to prevent future damage or expense. Adheres to Goodwill’s mission

as a guiding principle while performing duties. 

Principal Duties & Responsibilities:

• Complete a diverse and high volume of maintenance work order requests as assigned or observes when at a location.
• Empowered by management to engage a specialist when needed to fulfill the request.
• Maintains and implements prescribed cleaning standards.
• Aides in daily, weekly and quarterly cleaning schedules to ensure a welcoming, clean and safe environment for staff, participants and guests.
• Share pertinent updates on the status of work orders with management or the individual who requested the work/service. 
• Regular communication with the Facilities & Real Estate Director & team to ensure efficient workflow, as well as hand-offs of work orders and cleaning tasks.
• Orders supplies, parts and equipment needed to complete maintenance orders.
• Maintains condition of tools, supplies, products and equipment for the department. Minimizes the possibility of theft.
• Maintains an organized and clean maintenance department work area in accordance with established standards. (i.e. Storage efficiency, securing items safely, and proper labeling of equipment stored in the area.)
• Assists with completion of annual ADA compliance inspections for all sites.
• Works independently and within a team environment.
• Always demonstrate a responsive and respectful attitude to our Goodwill customers. This includes donors, shoppers, contributors, vendors, visitors, as well as Goodwill employees.
• Performs maintenance and repairs on interior and exterior of facilities to include, but not limited to electrical, plumbing, building/ facility maintenance, and HVAC. 
•  Consistently perform all duties within the framework of our Core Values

Requirements

Knowledge, Skills & Abilities Required:

• Ability to perform maintenance and minor repairs of equipment used in facility and operations.
• Ability to learn methods, practices and procedures used in the maintenance field. 
• Skilled in use and care of standard maintenance tools.
• Familiar with Microsoft Office.
• Demonstrates and role models exceptional customer service.
• Valid driver’s license good driving record and proof of insurance. 

Travel Required: Use of company vehicle for daily travel to different worksites, as needed.

Required education and/or work experience:

• High school diploma or equivalent 
• 3 years’ experience as a facilities technician, maintenance or similar experience is preferred. 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee 

to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

• Extensive standing, walking, reaching and climbing. 
• Use a full range of motion to lift, push or pull up to 40 lbs. 
• Ability to maintain a stationary position to be able to operate a computer and other office equipment. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees 

and applicants for employment and prohibits discrimination and harassment of any type without 

regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran 

status, sexual orientation, gender identity or expression, or any other characteristic protected by 

federal, state or local laws. This policy applies to all terms and conditions of employment, including 

recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, 

compensation and training.

 
For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421  

Click “Apply” to reserve your spot at our Verona Hiring Event on Thursday, October 16th! Walk-in interviews will also be available—just stop by and chat with us, no appointment needed!

Are you ready to grow your career with an organization that makes a real difference in the community? Goodwill of South Central Wisconsin is now hiring for flexible full-time and part-time retail positions!

What we offer:

• Starting pay at $14/hour
   
• Paid time off
   
• 401(k) with a 3.5% employer match
   
• Employee discounts
   
• Career growth opportunities
   

Take the next step toward a meaningful career. Visit goodwillscwi.org/careers or scan the QR code on the flyer to learn more.

Click “Apply” to reserve your time at the Verona Hiring Event on October 16th!

Requirements

General Summary: This role helps people to live, work and thrive through employment and supportive services. The Job Coach assists participants by training on vocational tasks, job coaching, coordinating transportation, motivating, and providing personal care if needed. 

Principal Duties & Responsibilities: 

• Provides on-site job coaching for supported participants.  
• Guides and motivates individuals to successfully perform their job; must demonstrate an understanding of the work and professional context, while maintaining a support role.  
• Maintain open communication with employer management and co-workers regarding employee’s vocational support plan.  
• Must follow work rules of each employer workplace and always present a professional demeanor.  
• Assists employer in identifying, modifying, or eliminating barriers to employment of persons served. 
• Promotes integration and natural support at places of employment.  
• Regularly communicates with the support team and others as defined by the individual support plan and as directed by Case Manager.  
• Maintains timely, well written and complete service documentation, including report of service hours, incident reporting, and case notes of person served.  
• Provides personal care assistance as needed by person being served.  
• Assists Case Manager in identifying and coordinating transportation for person served.  
• Assists in providing specific disability and related education to employers, co-workers and other community contacts of persons served.  
• Strives to improve job knowledge and understanding of services and business relationships.  
• Applies time management skills to multi-task and is flexible to new situations.  

Travel Required: Daily travel and transport of persons served.

Required education and/or work experience: 

• High school diploma or equivalent, some higher education preferred. 
• This is an entry level position, no experience necessary but one year of work experience is preferred. 
• Must be able to interact with varying levels of employer management in a professional capacity. 

Requirements

• Business Acumen: Knowledge and experience supporting people with disabilities.  
• Ability to handle challenging behavior, teach job tasks and coach adults with disabilities. 
• Customer Focus: Consistently has positive interaction with internal and external customers. 
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission. 
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems. 
• Continuous Improvement: Open-minded, with flexibility to improve quality of output. 
• Familiarity with Microsoft Office and willingness to learn and use databases. 
• Valid Driver’s License, good driving record and proof of insurance.  
• Use of personal smart phone required. (Stipend amount based on FT/PT status) 

Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Extensive walking and standing in daily work activities, lift, push or pull up to 20 lbs.   

Full range of motion to use proper lifting techniques to provide varying levels of personal care support for the individuals served. 

Must be able to clearly communicate. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

Should a job be more than a just a paycheck? We say yes! Work should be where you feel welcome and included, and be recognized for making a difference. That’s how you’ll feel working at a Goodwill of South Central Wisconsin store. You’ll enjoy fantastic benefits such as:

• A generous PTO offering & 401K match
• Comprehensive health and wellness benefits
• A well-defined pathway for advancement and internal training to help you get there

General Summary:

Supervise and support team productivity with guidance from manager, to meet established revenue and margin goals. This role contributes to the DGR purpose, to build skills and change lives in each of our communities while generating funds to support Goodwill of SCWI’s Mission. 

Supervisory responsibilities:

• Assists with recruiting, interview tours, and training employees. 
• Supervises the daily workflow of donations, production and store.  
• Provides coaching and supports constructive and timely performance evaluations. 
• Documents corrective actions of employees for Manager’s approval.  

Principal Duties & Responsibilities:

• Consistently perform all duties within the framework of our Core Values. 
• Provide best in class service by greeting customers/donor and inviting to return, coaching all employees to do the same.  
• Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.   
• Monitors donor service and donor staff productivity using GRATIS to professionally Greet, offering pre-signed and dated Receipt, Assisting donors safely, Thank and Invite to donate again, and Sort product.  
• Ensures effective production flow and production staff productivity while producing product, moving donations, trash or salvage to maximize SL and HL output, spot checking quality and price to maximizes the value of our donations. 
• Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves. 
• Trains staff and supports development as a mentor, providing actionable and constructive feedback in the moment, as part of creating a collaborative work environment. 
• Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management. 
• Accurately enters report data, identifying variances and trends to the management team.  
• Assist with HRIS management functions including payroll, scheduling, labor hours, reviews, as needed. 

Requirements

Knowledge, Skills & Abilities Required:

• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public. 
• Proficient with Microsoft Office. 

Travel Required: Travel up to 5%. 

Required education and/or work experience:

• 2 or more years of retail or production supervisory experience. 
• High school diploma or equivalent.     
• A post-secondary degree can be used in lieu of work experience. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

Should a job be more than a just a paycheck? We say yes! Work should be where you feel welcome and included, and be recognized for making a difference. That’s how you’ll feel working at a Goodwill of South Central Wisconsin store. You’ll enjoy fantastic benefits such as:

• A generous PTO offering & 401K match
• Comprehensive health and wellness benefits
• A well-defined pathway for advancement and internal training to help you get there

General Summary:

Supervise and support team productivity with guidance from manager, to meet established revenue and margin goals. This role contributes to the DGR purpose, to build skills and change lives in each of our communities while generating funds to support Goodwill of SCWI’s Mission. 

Supervisory responsibilities:

• Assists with recruiting, interview tours, and training employees. 
• Supervises the daily workflow of donations, production and store.  
• Provides coaching and supports constructive and timely performance evaluations. 
• Documents corrective actions of employees for Manager’s approval.  

Principal Duties & Responsibilities:

• Consistently perform all duties within the framework of our Core Values. 
• Provide best in class service by greeting customers/donor and inviting to return, coaching all employees to do the same.  
• Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.   
• Monitors donor service and donor staff productivity using GRATIS to professionally Greet, offering pre-signed and dated Receipt, Assisting donors safely, Thank and Invite to donate again, and Sort product.  
• Ensures effective production flow and production staff productivity while producing product, moving donations, trash or salvage to maximize SL and HL output, spot checking quality and price to maximizes the value of our donations. 
• Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves. 
• Trains staff and supports development as a mentor, providing actionable and constructive feedback in the moment, as part of creating a collaborative work environment. 
• Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management. 
• Accurately enters report data, identifying variances and trends to the management team.  
• Assist with HRIS management functions including payroll, scheduling, labor hours, reviews, as needed. 

Requirements

Knowledge, Skills & Abilities Required:

• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public. 
• Proficient with Microsoft Office. 

Travel Required: Travel up to 5%. 

Required education and/or work experience:

• 2 or more years of retail or production supervisory experience. 
• High school diploma or equivalent.     
• A post-secondary degree can be used in lieu of work experience. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary: The Learning & Development manager is responsible for leading the full employee development lifecycle to meet organizational goals. This includes identifying and developing talent, optimizing training, enhancing organizational career pathways, fostering engagement, and ensuring compliance with regulatory and safety standards. The role combines strategic planning with hands-on leadership to deliver impactful learning experiences that strengthen organizational capability and performance.

Supervisory responsibilities:

• Lead, coach, and develop the training and development team to ensure high-quality program delivery.
• Recruit, interview, hire, and onboard team members.
• Provide regular feedback and conduct timely, constructive performance evaluations.
• Manage team performance, including corrective actions and terminations, in accordance with company policy.
• Promote a collaborative, innovative, and accountable team culture.

Requirements

Principal Duties & Responsibilities:

Strategic Learning Leadership

•   Partner with organizational leaders to assess and prioritize current and future training needs.
•   Design and execute a comprehensive learning and development strategy that supports organizational goals, including leadership development, operations, safety, and compliance.
•   Establish clear success metrics to evaluate learning effectiveness and ensure continuous improvement.

Program Development & Execution

•   Develop and deliver engaging instructor-led and virtual learning experiences using modern instructional methods.
•   Design and curate curriculum for leadership, operational excellence, and inclusion initiatives.
•   Identify and manage external training vendors and partnerships as needed.
•   Integrate real-world application and feedback mechanisms to enhance skill transfer and employee retention.

Talent Development & Career Pathing

•   Create and maintain career development frameworks and succession plans to build internal talent pipelines.
•   Partner with HR to strengthen onboarding, ensuring a consistent and impactful employee experience.
•   Leverage assessments, performance reviews, and various forms of input to help leaders identify high potential and technical talent. Support leaders in coaching, performance management, and career planning efforts.

Operational Excellence

•   Implement process improvements that enhance training delivery, tracking, and reporting.
•   Maintain accurate data on training activities and outcomes to inform business decisions.
•   Partner with leaders to align talent development efforts with organizational values and goals.
•   Use analytics dashboards and reporting tools to communicate trends, progress, and opportunities to senior leadership.

Professional Growth & Industry Awareness

•   Stay current on best practices and trends in learning, development, and talent management through continued education, professional networks, and industry research.
•   Designs engaging, learner-centered programs using adult learning principles.
•   Utilizes blended learning methods (in-person, virtual, e-learning, microlearning).
•   Adapts instructional techniques to diverse audiences and learning styles.

Key Attributes for Success:

•   Strategic Thinker: Aligns learning initiatives with organizational and performance goals.
•   Data-Driven Leader: Uses analytics to identify gaps, measure impact, and guide decision- making.
•   Process Improver: Continuously refines training operations for efficiency and scalability.
•   Inspirational Coach: Develops, mentors, and motivates the training team to achieve excellence.
•   Collaborative Partner: Builds strong relationships across the organization to drive learning success.
•   Innovative Designer: Applies creativity and modern learning technologies to design impactful programs.
•   Culture: Actively builds a respectful, fair, and empowering environment where everyone can thrive while supporting positive teamwork.
•   Results: Consistently meets goals and expectations by aligning team efforts with organizational objectives, seeking solutions, and proactively addressing challenges using available resources all while maintaining a positive attitude and a passion for our mission.
•   Accountability: Leads by example, takes responsibility for one’s actions, fulfills commitments, and ensures that individual contributions align with the mission, team, and organizational goals.
•   Job knowledge and expertise: Demonstrates a deep understanding of job responsibilities and proactively enhances knowledge and skills through continuous learning. Applies knowledge effectively to meet and exceed work objectives.

Travel Required: Ability to travel up to 10%.

Required education and/or work experience:

•   Bachelor’s degree with minimum of 5 years’ related experience required OR post high school education/ certifications with a minimum of 5 years’ related experience.
•   At least 2 years of supervisory experience, required.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
•   Must be able to clearly communicate, analyze and assess details.
•   Ability to move freely throughout the facility and lift, push or pull up to 20 lbs.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

  General Summary: The Marketing and Communications Coordinator is responsible for supporting the day-to-day marketing and communication’s strategies. Support the Goodwill SCWI Marketing Department in developing, deploying, and analyzing results of the annual marketing plan, while serving as a steward of the Goodwill brand and mission.

Principal Duties & Responsibilities:

• Assist with development of annual marketing plan to optimize tactics while strengthening brand awareness. Provide logistical and coordination support across marketing projects and initiatives while researching target market and trends.
• Analyze data, provide insights, and present recommendations in monthly reports to measure and track ROI. 
• Collaborate as part of the marketing team on content strategy, creative campaigns, and the development of creative assets.
• Administrative support of content planning and calendar.
• Assist with content development for internal and external communications to include but not limited to briefing documents, presentations, surveys, newsletters, website, fact sheets, video scripts, annual report, media alerts, and advertisements.
• Generate target market or audience insights by engaging with internal and external constituents.
• Track and report data for monthly marketing reports for leadership and other key stakeholders to improve Key Performance Indicators (KPI). Provide exceptional service and creative solutions to cross functional departments to increase the resources needed to carry out our mission. 
• Maximize engagement across a range of touchpoints utilizing a storytelling framework to convey the value of our mission and the people we serve. 
• Database management across all marketing contact lists.  
• Help coordinate and support community activations and assist with event staffing, including volunteer recruitment.
• Complete administrative tasks to coordinate marketing communications and mailings.
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

• Must possess excellent verbal, written and interpersonal communication skills. 
• Proficient with Microsoft Office, familiarity with CRM, preferably HubSpot; Canva; and web platform WordPress. 
• Experience with Adobe a plus.
• Comfort working with data, including data input, creating reports, and analyzing trends.
• Interest in sustainability, upcycling, thrifting, fashion and/or community service preferred.
• Detail oriented with the ability to handle simultaneous priorities and competing deadlines. 
• Ability to exercise judgment and maintain confidentiality on a wide spectrum of topics and issues for which discretion is required.
• Valid driver’s license, good driving record and proof of insurance.

 Travel Required: Ability to travel up to 25%.
Required education and/or work experience:

• Associates or bachelor’s degree in marketing, business, communications, or related field.
• 2 years’ experience in retail, marketing, service industry or non-profit.

Description of physical working environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
• Must be able to clearly communicate. 
• Ability to stand and walk, lift, push or pull up to 20 lbs.

Equal Employment Opportunity Employer: Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

  For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425.  

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

  For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421 

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

 For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425.  

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

  For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425.  

General Summary:  

The Production Associate maximizes store profitability by efficiently working the process, sorting and pricing donation to provide a fresh and full store. This role helps to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Uses quality standards to sort donations into outbound containers for e-commerce, salvage, or trash  
• Quickly determines if item is unit priced or tagged with good/better/best price using standard guideline  
• Easily identify brands and high interest items to maximize value in store or through e-commerce 
• Meets 1 touch production goals- HL Donations from door to floor in 15 minutes or 1 SL rack per hour 
• Communicates with material handler to bring product, empty garbage and swap out salvage containers  
• Promptly greets customers when on the sales floor and donors when in the donation center 
• Maintain a safe and clean work environment by following established 5S and safety guidelines 
• Works the process staying in station producing primary donations, as assigned  
• Works the process providing back-up to take in donations or put out product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional and pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to learn safe operation of power equipment, if over 18 
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

Available Schedules:  

Part Time- Weekends Only: Saturday and Sunday, 2:00 – 10:00 p.m.

General Summary: 

Provide ongoing care and treatment to residents living with mental illness in a community based residential facility.

Principal Duties & Responsibilities: 

• Provide support, assistance, and supervision to the residents. 
• Perform various clinical and behavioral interventions as directed by Management, demonstrating competent behavioral and clinical interventions. 
• Supervise resident medications, dispensing accurately, and reporting resident medication compliance.
• Monitor and report on symptoms, strengths, and areas of challenges to Manager, other staff, case managers, and other service providers.
• Develop and implement all features of resident recovery plans, focusing on Principles of Recovery and Cultural Diversity. 
• Promote Goodwill’s mission and teamwork among other staff and customers. 
• Effectively communicate with residents, professionals, family, and others verbally, in writing and via the computer. 
• Provide support and training to residents in community integration activities, including informed use of the fullest range of generic community resources. 
• Complete all documentation required for resident care, facility operations and licensure. 
• Perform routine maintenance and housekeeping duties, including cleaning, shopping, meal planning, and minor repairs. 
• Complete assigned duties, including required training in a timely manner. 
• Follow all established safety rules while performing duties, and report known safety accidents and hazards in a timely manner. 
• Effectively respond to residents and the environment in all situations. 
• Consistently perform all duties within the framework of our Core Values. 

 Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
• Must be able to clearly communicate.
• Ability to stand, walk up and down stairs without assistance, lift, push or pull up to 20 lbs.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

Knowledge, Skills & Abilities Required:  

• Business Acumen: Knowledge of mental illness including the ability to support and teach daily living skills.
• Customer Focus: Consistently has positive interaction with internal and external customers.
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems.
• Continuous Improvement: Open-minded, with flexibility to improve quality of output.
• Familiarity with Microsoft Office, and the willingness to learn and use databases.
• Valid Wisconsin Driver’s License, good driving record and proof of insurance

Travel Required: Occasional travel and transport of residents for community integration.  

Required education and/or work experience:

• High School diploma and work experience caring for individuals with disabilities is preferred.
• Associates’ college degree or 1 year of work experience in human services or related field is preferred. 

General Summary:

Manages daily operations of their assigned Store to meet established revenue and margin objectives. Contributing to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment and supportive services. 

Supervisory responsibilities:

• Recruits, interviews, hires, and trains direct reports. 
• Leads the daily workflow of their department. 
• Provides constructive and timely performance evaluations. 
• Develops staff to increase internal talent pool and promote staff retention.  
• Administer the discipline and termination of employees in accordance with company policy. 

Principal Duties & Responsibilities:

• Oversees the service, product levels and safety of the operation within budgeted expense to advance the Goodwill mission and brand.  
• Monitors proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedure. 
• Leads internal and external customer service standards, to ensure best in class service from all members of the team.     
• Manages staff productivity, balancing service with the continuous flow of new quality merchandise for a fresh and full sales floor.   
• Manages employee work schedules to meet business demands.   
• Determines production set up and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.   
• Maximizes donation value by effectively processing products to generate sales in stores, online or through aftermarkets.  
• Maintains knowledge of latest industry standards and best practices relating to processes, equipment, and customer service. Willingly share knowledge with staff. 
• Partners with Talent Acquisition to proactively build the team. 
• Guides management staff to work together to cultivate a collaborative team environment through motivation, training, and coaching.   
• Utilizes coaching and documentation to strengthen positive performance or address performance issues. 
• Communicate effectively and professionally in written and verbal form with all internal and external audiences.  
• Ensures a safe work environment, audits and trains employees on workplace safety and loss prevention policies and procedures, providing solutions for compliance.  
• Analyzes report data and other documentation proposing tactical plans to Regional Manager as a concerted effort in process improvement.  
• Analyze, troubleshoot, and provide tactical solutions to reach positive results.  
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:

• Knowledge of retail operations in a fast-paced environment and ability to provide a high level of customer service.  
• Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public. 
• Strong leadership and people management skills. 
• Independently makes decisions that positively impact store goals. 
• Proficient with Microsoft Office and ability to learn other software.  

Travel Required: Travel up to 10%.

Required education and/or work experience:

• 4+ years of progressively responsible retail management experience. 
• High school diploma, post-secondary courses or degree preferred.     

Description of physical working environment:  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.  
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.  
• Must be able to clearly communicate, identify, analyze and assess details. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

Supervise and support team productivity with guidance from manager, to meet established revenue goals. This role contributes to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services. 

Supervisory responsibilities:

• Assists with training employees. 
• Supervises the daily workflow of donations, production and store.  
• Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting and assisting customers, coaching all employees to do the same.  
• Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.   
• Ensures efficient production flow and production staff productivity working the process as needed, to maximize product output and the value of our donations. 
• Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves. 
• Monitors donor service and donor staff productivity, helping assist donors as needed.  
• Trains staff, provides ongoing coaching and follow up. 
• Project a positive image of Goodwill in words and actions to internal and external customers. 
• Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management. 
• Accurately enters report data. 
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:  

• Leadership skills relevant to the responsibilities of this role.  
• Familiarity with Microsoft Office. 

Travel Required: Travel up to 5%.

Required education and/or work experience:

• High school diploma or equivalent.  
• 1 year work experience, retail preferred.  

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.  
• Must be able to clearly communicate.  
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

Supervise and support team productivity with guidance from manager, to meet established revenue goals. This role contributes to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services. 

Supervisory responsibilities:

• Assists with training employees. 
• Supervises the daily workflow of donations, production and store.  
• Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy. 

Principal Duties & Responsibilities:

• Provide best in class service by greeting and assisting customers, coaching all employees to do the same.  
• Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.   
• Ensures efficient production flow and production staff productivity working the process as needed, to maximize product output and the value of our donations. 
• Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves. 
• Monitors donor service and donor staff productivity, helping assist donors as needed.  
• Trains staff, provides ongoing coaching and follow up. 
• Project a positive image of Goodwill in words and actions to internal and external customers. 
• Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management. 
• Accurately enters report data. 
• Consistently perform all duties within the framework of our Core Values. 

Requirements

Knowledge, Skills & Abilities Required:  

• Leadership skills relevant to the responsibilities of this role.  
• Familiarity with Microsoft Office. 

Travel Required: Travel up to 5%.

Required education and/or work experience:

• High school diploma or equivalent.  
• 1 year work experience, retail preferred.  

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.  
• Must be able to clearly communicate.  
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

The Janitor/Cleaner maximizes store profitability by maintaining a clean and safe store environment, along with supporting best in class customer service. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Cleans all floors, including under garment racks, using a broom, mop, vacuum, &/or floor scrubber  
• Cleans restrooms: mirrors, counters, toilets and floors, spot cleaning walls, and wiping all handles 
• Provide best in class service by greeting customers/donors and inviting them to return  
• Stocks restroom supplies and revisits throughout their shift to complete touch-ups, as needed 
• Routinely picks up debris, hangers, and product inside and outside store  
• Collects and empties trash from public areas, restrooms, breakrooms, and offices  
• Cleans & polishes drinking fountains, wipes down microwave and tables in breakroom 
• Cleans dressing rooms: mirrors, benches, baseboards, and floors  
• Routinely dusts all ledges, tops of fitting rooms, and underneath H-Racks  
• Informs management of cleaning supplies level on hand & alerting them more needs to be purchased  
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Works the process providing back-up to take in donations or putting out HL product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to operate & maintain cleaning equipment: floor scrubber, vacuum, broom, mop & bucket  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

The Janitor/Cleaner maximizes store profitability by maintaining a clean and safe store environment, along with supporting best in class customer service. This role helps us to build skills and change lives in each of our communities. 

Principal Duties & Responsibilities:

• Cleans all floors, including under garment racks, using a broom, mop, vacuum, &/or floor scrubber  
• Cleans restrooms: mirrors, counters, toilets and floors, spot cleaning walls, and wiping all handles 
• Provide best in class service by greeting customers/donors and inviting them to return  
• Stocks restroom supplies and revisits throughout their shift to complete touch-ups, as needed 
• Routinely picks up debris, hangers, and product inside and outside store  
• Collects and empties trash from public areas, restrooms, breakrooms, and offices  
• Cleans & polishes drinking fountains, wipes down microwave and tables in breakroom 
• Cleans dressing rooms: mirrors, benches, baseboards, and floors  
• Routinely dusts all ledges, tops of fitting rooms, and underneath H-Racks  
• Informs management of cleaning supplies level on hand & alerting them more needs to be purchased  
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines 
• Works the process providing back-up to take in donations or putting out HL product, as assigned 
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner 
• Consistently perform all duties within the framework of our Core Values 

Requirements

Knowledge, Skills & Abilities Required:

• Ability to operate & maintain cleaning equipment: floor scrubber, vacuum, broom, mop & bucket  
• Good interpersonal and customer service skills 

Travel Required: No 

Required education and/or work experience:

• No experience necessary 

Description of physical working environment:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 25 lbs. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425. 

General Summary:

The VITA Program Coordinator supervises the Site Coordinators, Quality Reviewer and volunteers to successfully execute the VITA Program. This position is allotted 200-300 hours of limited time employment during the tax season, starting no sooner than December 1st.  

Principal Duties & Responsibilities:

• Provides exceptional clients experience to those we serve.  
• Primary point of contact for clients and volunteers to address questions or concerns.  
• Respond to routine telephone and e-mail inquiries and correspondence in a timely manner. 
• Ensures clients’ documentation is secured and placed into appropriate files within DMS 
• Identifies and secures tax site locations and schedule, including hours/days of operations.  
• Coordinates and ensures the efficiency of the client scheduling system. 
• Manages the distribution, collection, and re-inventory of all VITA equipment and supplies and submits requests for purchases as needed. 
• Oversee updates of all records and reports. 
• Creates and submits ad hoc reports in a timely manner.  
• Submits accurate data reports, satisfaction surveys, and assist with grant required reports in a timely manner. 
• Communicate any revisions or programmatic changes to all relevant parties. 
• Assists with overseeing VITA team members, providing training and assistance.  
• Assists Site Coordinators in planning and coordinating VITA clinics and travels to clinic sites.  
• Monitors volunteers’ schedule created by Site Coordinator for appropriate coverage for location and shift. 
• Partners with Quality Reviewers to address issues discovered.  
• Coordinates the VITA staff and volunteers’ training and retention plan.  
• Maintains accurate documentation of staff and volunteers’ required certifications. 
• Coordinates of end-of-year volunteer recognition event. 
• Performs all duties within the framework of our GWSC Core Values. 

Requirements

Knowledge, Skills & Abilities Required or Preferred:

• Business Acumen: Attention to detail with the ability to quickly learn and navigate complex tax laws and utilize technology effectively, coaching others to do the same. 
• Customer Focus: Approachable and patient providing consistent positive interaction with all internal and external customers.  
• Accountability: High level of integrity and confidentiality in handling sensitive financial information. 
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems, providing the best possible solution to support the mission and organization.? 
• Continuous Improvement: Open minded, with flexibility to improve quality of output.? 
• Bilingual preferred, but not required. 

Travel Required: Ability to travel up to 50%. 

Required education and/or work experience:

• Bachelor’s degree in related field preferred (or equivalent experience)
• Previous experience with personal income tax preparation strongly preferred. 
• Experience coordinating program operations, policies and supervising staff. 
• Has attained or is willing to attain the IRS VITA certifications: 
• Volunteer Standards of Conduct  
• Intake/Interview/Quality Review 
• Basic Tax Law 
• Advanced Tax Law  
• Site Coordinator 

Description of physical working environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to operate a computer and other office equipment in an office environment. 
• Occasionally lift or move up to 20 pounds.  

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

General Summary

Provides administrative support to Volunteer Income Tax Assistance (VITA) Program including assisting with printing and organizing tax client paperwork, stapling and putting together file folders, culling and shredding confidential paperwork, stuffing envelopes and completing an external mailing, and other similar duties. Duration of work period is approximately 15 hours for two positions

Principal Duties & Responsibilities:

Consistently perform all duties within the framework of our Core Values.

Printing and organizing paperwork

Stapling and putting together file folders

Culling and shredding old files

Stuffing envelopes and completing an external mailing

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment. Regularly works from sitting position utilizing a computer.

Requirements

Requirements

Knowledge, Skills & Abilities Required:

High school diploma or equivalent

Proficient in technology

Interpersonal skills to effectively interact with others

Ability to maintain confidential information.

Some standing, walking, and lifting. Not to exceed 20 pounds.

General Summary:

The volunteer’s responsibilities include completing assigned tasks to assist the employees at Goodwill. Volunteers will maintain a high degree of professionalism with internal and external customers that align with Goodwill values. 

Principal Duties & Responsibilities:

• Volunteers need to arrive on time and be ready to contribute. 
• Assist Donation Attendants working together to bring in donations, move materials and sort products.
• Assist Utility Clerks by helping them with a cleaning project.
• Assist Production Associates moving their product, dumping trash and sorting donations for quality.   
• Observe the rules and safety regulations of the organization while carrying out tasks.
• Remain professional in their interactions with all internal and external customers.
• Communicate with management when you are running late or unable to fulfill your duties. 
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

• Completion of training with a willingness to learn their role to assist others as part of a team.
• The ability to follow instructions, acting with respect and diligence.
• Good time management and reliable transport.

Description of physical working environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to stand and walk for extended periods throughout the facility and use a full range of motion to lift push or pull up to 40 lbs. 
• Work outside in hot or cold temperatures and inclement weather.
• Must be able to clearly communicate. 

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

General Summary: The Warehouse Specialist performs a variety of tasks to process product for resale in the Outlet store or to our aftermarket vendors. This role supports our mission by generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services.

Principal Duties & Responsibilities:

• Prepare salvage textiles for resale in outlet, along with removal pulls of unsold merchandise for aftermarkets. 
• Prepare salvage hardlines for resale in outlet, along with removal pulls of unsold items to be resorted for aftermarkets or other disposition.  
• Interacts with shoppers and coworkers in a professional and pleasant manner.
• Safely operates a trash compactor, tipper, baler, and forklift, including required equipment checks, as needed.  
• Report safety accidents and hazards. 
• Continuously picks up items and places merchandise in appropriate area.
• Maintain neat, clean, and safe environment by following established 5S principles and safety guidelines.
• Interacts with shoppers and coworkers in a professional and pleasant manner.
• May be asked to assist Asset Protection Agents, if 18 or older, to act as witness for shoplifting detentions.  
• Consistently perform all duties within the framework of our Core Values

Requirements

Knowledge, Skills & Abilities Required:

• Ability to be trained to use required equipment, including but not limited to an auto-baler, pallet jacks, hand tools, forklift (requires certification within 90 days), and compactor. Must be 18 years of age to operate the tipper.

Travel Required: None

Required education and/or work experience:

• High school diploma or equivalent, desired. 
• Prior related experience (forklift, computer, light industrial), preferred.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to stand and walk for extended periods throughout the facility, using a full range of motion to lift, push or pull up to 40 lbs.        
• Ability to operate equipment, including compactor, tipper, baler, and forklift. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425.